Legal

Terms of Service

These Terms of Service govern your use of the Marmex website and the business services we provide.

01. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Marmex, a digital marketing, web design and development company based at:

Pri vodnej vezi 3, 851 10 Bratislava, Slovakia

("Company", "we", "us", or "our").

By accessing this website, submitting an inquiry, or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or services.

These Terms apply to all users, visitors and clients of our website and services. We reserve the right to update these Terms at any time. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

02. Services Description

We provide digital marketing, advertising, web production and related consulting services, which may include but are not limited to:

• Brand strategy, positioning, messaging and campaign planning.
• Paid advertising management, including Google Ads, Meta Ads, LinkedIn Ads and related platforms.
• Search advertising, SEO strategy, campaign optimisation and content planning.
• Landing page design, web design and conversion-focused page structure.
• Website development, frontend implementation, backend support and PHP form handling.
• Analytics, reporting, Google Tag Manager setup, GA4 measurement and dashboard planning.
• Email marketing systems, marketing automation and lead follow-up support.
• Ongoing website, campaign and digital support services.

The specific scope of services will be defined in a separate agreement, proposal, quotation or statement of work agreed between the parties.

In the event of any conflict between these Terms and a signed agreement, the signed agreement shall prevail.

We reserve the right to modify or discontinue any service with reasonable notice.

03. Client Obligations

The Client agrees to:

• Provide accurate and complete business information.
• Grant access to required platforms and tools, such as advertising accounts, analytics tools, website hosting, CMS, domain settings or design files where applicable.
• Ensure that all content, products, services and claims supplied by the Client comply with applicable laws and platform policies.
• Provide timely feedback, content, approvals and decisions.
• Maintain sufficient advertising budget where applicable.
• Inform us of any relevant changes affecting campaigns, websites, tracking, offers or business operations.

The Client acknowledges that campaign performance, website conversion and business outcomes depend on multiple external factors beyond our control, including market conditions, competition, pricing, offer quality, website traffic, product demand and platform changes.

04. Fees and Payment

Fees are defined in a separate agreement, proposal or invoice and may include:

• Fixed project fees.
• Monthly service or support fees.
• Setup fees.
• Performance-based or milestone-based fees where agreed in writing.

All fees are exclusive of VAT or other applicable taxes unless stated otherwise.

Invoices are payable within 14 days unless agreed otherwise in writing.

We reserve the right to charge interest on overdue payments, pause work, or suspend services if payment is significantly delayed.

Advertising budgets paid directly to platforms, such as Google, Meta, LinkedIn or TikTok, are the sole responsibility of the Client unless expressly agreed otherwise.

05. Intellectual Property

All strategies, methodologies, campaign structures, design approaches, development processes and internal working methods developed by Marmex remain our intellectual property unless agreed otherwise in writing.

The Client is granted a non-exclusive licence to use agreed deliverables for internal business and marketing purposes after payment of all applicable fees.

Client-provided materials remain the Client's property. The Client warrants that it has the right to use such materials and agrees to indemnify us against any related claims.

Unless agreed otherwise, Marmex may reference completed work in portfolios, case studies or marketing materials, provided confidential information is not disclosed.

06. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of cooperation.

This obligation remains in effect for 3 years after termination unless a separate written agreement provides a different period.

Exceptions apply where information is publicly available, lawfully obtained, independently developed, or required by law to be disclosed.

07. No Guarantee of Results

We do not guarantee specific outcomes, including:

• traffic levels;
• leads, inquiries or conversions;
• revenue or profit;
• return on ad spend (ROAS);
• specific search rankings;
• platform approval of ads, content or accounts.

We apply professional expertise and best practices, but performance is influenced by external factors beyond our control.

Any projections, forecasts or examples are illustrative only and are not contractual guarantees.

08. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount of fees paid by the Client in the three (3) months preceding the claim.

We are not liable for indirect or consequential damages, including loss of profits, loss of data, business interruption, loss of business opportunities, platform account restrictions, or third-party service failures.

Nothing in these Terms excludes liability where it cannot be legally excluded.

09. Termination

Either party may terminate services with 30 days' written notice unless otherwise agreed in writing.

We may terminate or suspend services immediately if the Client:

• breaches these Terms or a separate agreement;
• fails to remedy a breach within a reasonable period;
• fails to pay overdue invoices;
• becomes insolvent;
• engages in unlawful, misleading or harmful activity.

Upon termination, all outstanding fees remain payable. Reasonable transition support may be provided where appropriate and agreed.

10. Governing Law & Disputes

These Terms are governed by the laws of the Slovak Republic.

The parties agree to attempt to resolve disputes through negotiation before pursuing legal action.

If unresolved, disputes shall fall under the jurisdiction of the competent courts of the Slovak Republic, unless mandatory law provides otherwise.

11. Contact

For legal or contractual matters, please contact:

Marmex
Pri vodnej vezi 3, 851 10 Bratislava, Slovakia

Email: [email protected]